Terry Sterling is the Training Manager as well as a Senior Consultant at the Strategy Management Group (SMG) which included the Balanced Scorecard Institute and KPI.org.

Terry has more than 20 years of extensive experience in strategy formulation and implementation utilizing the balanced scorecard methodology.

Richard is a Senior Consultant with the Strategy Management Group/Balanced Scorecard Institute (BSI) and Director of Strategy Execution. Richard has led operations for profit and non-profit organizations in the US, Latin America, and the Middle East, and served in multiple executive-level roles over the last 20 years.

Nichelle Granderson is the CEO and Founder of Strategy Plus Consulting tasked with revenue generation for the Consultancy through strategic business insights, business development, leading and execution of interventions as well as client management and engagement.