Balanced Scorecard Programme
(BSA)
Balanced Scorecard Associate (BSA)
Introduction to Balanced Scorecard course shows a step-by-step methodology to build and implement a balanced scorecard strategic management system. It includes a hands-on workshop to allow participants to get practice in developing a best practices balanced scorecard system. Participants have an opportunity to address specific issues in their organizations regarding how to build upon their current planning systems to efficiently develop a balanced scorecard strategic management system.
Participants will learn how to:
Engage in strategic planning activities - commencing with Defining strategic themes & results and throughout BSIs 9-step process.
Develop strategic objectives and a strategy map utilizing an organisation assessment to set vision, mission, and strategy.
Articulate the six steps needed to build a scorecard system and the three steps needed to implement these systems
Explain the evolution of measurement and strategic management systems
Identify reasons for adopting a balanced scorecard system.
Module I. Introduction
Module II. Overview of the Balanced Scorecard
• Introduction to performance management and measurement
• Balanced scorecard history
• Benefits of using BSC performance systems
• Contrast private sector and public agency use of scorecards
• Key questions the BSC seeks to answer
• The Nine-Step Methodology for building and implementing a balanced scorecard project
• Anticipate challenges of scorecard systems
• Indicators of successful projects
• Time and schedule estimates
Module III. Crafting your Strategic Plan using the Balanced Scorecard
• Step One: Assessment - Utilize an organizational assessment to set vision, mission, & strategy
• Step Two: Strategy - Identify customer groups and develop the Customer Value Proposition
• Step Two (cont’d): Strategy - Develop Strategic Themes and Strategic Results
• Step Three: Strategic Objectives - Develop strategic success drivers
• Step Four: Strategy Mapping - Develop cause-effect relationships among the objectives
• Step Five: Performance Measures - Derive Strategic Measures, targets, & thresholds
• Step Five (cont’d): Performance Measures - Derive Strategic Measures, targets, & thresholds
• Step Six: Strategic Initiatives - Define criteria for Selecting and prioritizing Initiatives
Module IV. Implementing the Balanced Scorecard
• Implementation issues
• Align strategy and work throughout the organization
• Transform data into information
• Software options for managing performance information
• Develop an internal and external communication plan
• Cascade the scorecard throughout the organization
• Employee motivation
• Link strategy to resource decisions
• Link performance to rewards
• Scorecard roll out, training, and change management
Module V. Next Steps
• Integrate the scorecard with other enterprise management and information systems
• Share best practices Getting Your Scorecard on Track
• Overcome obstacles and challenges within your organization
• Continual review of Integration with other enterprise management and information systems
• Develop an Action Plan based on your organization's readiness